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// PRIVACY.EXE

PRIVACY POLICY_

Last updated: January 2025

// 01

INFORMATION WE COLLECT

When you contact us via WhatsApp, phone, or email we may collect your name, phone number, and delivery address solely to process your order and arrange delivery. We do not collect payment card details — all payments are handled via M-Pesa directly.

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HOW WE USE YOUR INFORMATION

Your information is used only to: • Confirm and process your order • Arrange and track delivery • Send order updates via WhatsApp or SMS • Respond to enquiries and after-sales support We do not sell, rent, or share your personal information with third parties for marketing purposes.

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DATA STORAGE

Order and contact information may be stored in our internal records for up to 12 months for customer support and returns purposes. Digital records are stored securely and access is restricted to authorised staff only.

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COOKIES & WEBSITE ANALYTICS

Our website may use basic analytics tools to understand visitor traffic (e.g. page views, device types). We do not use cookies to track individual users across websites or for advertising purposes.

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WHATSAPP COMMUNICATION

When you message us on WhatsApp, your conversation is subject to WhatsApp's own privacy policy (Meta Platforms). We only use WhatsApp to respond to your enquiries and send order updates — we do not initiate unsolicited marketing messages.

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YOUR RIGHTS

You may request that we delete your personal information from our records at any time by contacting us directly. We will action all deletion requests within 7 business days.

// 07

CONTACT

Questions about this policy? Reach us at admin@storeexe.com or via WhatsApp. We're happy to clarify anything.